Shipping And Handling Charge
There is a fixed charge of £7.77 for all deliveries (up to 20kg) to cover carriage costs.
(Please note – if your order weighs more than 20 kg there will be a £1.60 surcharge per 5 kg – this charge is from the couriers and only applies to chemicals)
Please note We only deliver to Mainland UK.
Generally all items are shipped via our carriers and this is 97.8% next working day service Monday to Friday, Saturday & Sunday are usually non-delivery days, we also send some smaller goods via royal mail first class post.
PLEASE CHECK YOUR DELIVERY
ALWAYS sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok.
If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.
If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.
By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods, you will be given a specific reference number.
We will always try to deliver your order right away, and we currently achieve a next working day (Monday-Friday) delivery rate of 97.8%, but please make sure your address details are correct and if you know you are not going to be at the delivery point, please leave us instructions to finalise the delivery, we normally dispatch goods up to 3pm each working day.
Please ensure you check your goods before signing for them in good condition as failure to do so will limit any claims for carrier damage.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier. The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery
We are happy to provide a full refund on any item ordered from us within 30 days of purchase as long as it is returned to us in its original condition. For special order items there maybe a handling fee charged. Any faulty items will be replaced.
We provide next day delivery to the UK mainland