Frequently Asked Questions (FAQ)

Please find below the most common questions that our team are asked by our clients. If you do not see the answer you are looking for then then please get in contact with us, either via or alternatively by calling our team on 0800 3898 690. Thank you.

How secure is shopping with ?

We want your online shopping to be worry-free, so we use Protx a third party credit card processing company who provide secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK. Your credit card details are processed through Protx super secure servers which guarantee your security.

We endeavor to make every transaction you make at 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at .

What kind of payment options do offer ? offers a variety of payment options as below:


Online payment via SagePay (Visa, Mastercard, Debitcard, Electorn, Switch, Delta and all major cards).


We provide credit accounts to business customers subject to approval – please call 0800 3898 690 and speak to our account applications team.

How can I unsubscribe from the newsletter mailing list?

You can unsubscribe by email us at with the message title Unsubscribe and we will remove your email from the mailing list.

Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to our Terms and Conditions for more information on this.

I can't find a particular product/item I want from online store, what can I do?

Kindly contact us at or call us on 0800 3898 690 for further enquiries. We will try our best to assist you or recommend you an alternative.